Shipping Policy

Shipping Policy

Last updated: [04/22/2026]

At 24Relief, we are committed to delivering your order as quickly and efficiently as possible.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has been processed, it will be shipped and you will receive a confirmation email with tracking information.

2. Shipping Times & Rates

United States

  • Estimated delivery time: 5–10 business days
  • Free shipping on orders over $50
  • Standard shipping rates apply for orders below $50

International Shipping

  • Estimated delivery time: 7–15 business days
  • Shipping fees are calculated at checkout

Please note: Delivery times are estimates and may vary due to external factors such as customs, weather, or carrier delays.

3. Order Tracking

Once your order has shipped, you will receive a tracking number via email.

You can also track your order directly on our website using the Track Order page.

4. Delays & Lost Packages

While we strive to deliver your order on time, delays may occur due to factors beyond our control.

If your order is:

  • Delayed: Please allow additional time before contacting support
  • Lost in transit: Contact us and we will assist you with a replacement or resolution

5. Incorrect Address Disclaimer

It is the customer’s responsibility to ensure that the shipping address is correct at checkout.

If an incorrect address is provided:

  • We are not responsible for lost packages
  • Additional shipping fees may apply for reshipment

6. Split Shipments

In some cases, your order may be shipped in multiple packages to ensure faster delivery.

You will receive separate tracking numbers if this occurs.

7. Customs, Duties & Taxes

For international orders:

  • Customers are responsible for any customs duties or import taxes
  • These fees are determined by your local customs authority

8. Contact Information

If you have any questions regarding shipping, please contact us: